Hours & Directions
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 15 days of purchase. YOU MUST HAVE A RETURN AUTHORIZATION NUMBER. Please call 440-835-0111 to arrange for one.
Returns are easy. We offer exchanges minus shipping cost incurred. Out of country sales assume full responsibility for taxes (export, import and brokerage fees)
Please make note of why the item is being returned. We have a 20% restocking fee if we approve a returned item.
The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
All manufacturers' warranties are in effect.
Send the package to:
Vivid Jewelers, 27205 Wolf Road, Bay Village, OH 44140
All sales are final. Exchanges are welcome within 15 days of purchase date.